Remote access to IT systems is essential to ensure business continuity: IT infrastructure and systems with optimized performance for on-site access may have issues due to the massive use of remote access.
To have a good impact on performance and productivity by removing any critical issue and/or bottlenecks, it’s important to:
The electronic data management changes a lot whether performed within an optimized IT infrastructure or via remote access. For example, backups executed within a performing internal network work differently compared to the same backups performed via Internet connectivity. Then, this requires to:
The capacity, the performance and the security of a network must be carefully analysed and monitored in case of massive smart working usage. It is important to focus the attention and technical solutions on:
Remotely provided IT technical support is less efficient than the on-site one, because the IT technical support team sized for a fully on-site support may not be sufficient to manage the increased amount of remote support activities requested. Furthermore, many users may need trainings on new features and procedures of smart working. This means that it could be necessary to integrate the IT internal team with specialized IT outsourcing professionals, in order to ensure the service continuity in a short time and meet the performance target effectively.
